General
Yes! We are available in over 3,500 stores in the U.S. including Target, Ulta, Macy's, Free People, and Riley Rose.
You can find us in retail locations throughout Canada, Mexico, Australia, and New Zealand. Contact [email protected] if you’d like more details
We accept all major credit cards (Visa, MasterCard, AMEX, Discover) as well as Paypal and Amazon Pay.
Never! We love our furry friends.
Products
A lot! It’s not meant to replace your at-home shaving routine. It’s an on-the-go razor meant for touch-ups and missed spots, and includes everything you need to shave on the go: a spray bottle, a moisturizing bar, and two razor blades. It’s compact and discreet and easy to throw in your car, purse, gym bag, office desk, or carry-on during travel (Sphynx Razor is TSA approved!).
Yes! Your Sphynx Razor comes with 3 main components - a water spray bottle, a moisturizing bar, and 2 razor blades. The spray bottle can be refilled with water as needed and does not need to be replaced. The moisturizing bar and blades can be replaced with a Sphynx Refill Pack.
Click here to learn how to refill your Sphynx Razor.
Depending on your weekly usage, we recommend you replace each blade every 3-4 weeks. Our Refill Packs each include 4 blades and 1 moisturizing bar (so you always have a fresh bar to go with it!).
Sphynx Razor is designed with single blades because they clog less than multi-blade razors and are easier to clean, making it ideal for shaving on-the-go anytime, anywhere.
Sphynx is meant to be used for missed spots and touch-ups and is not meant to replace your traditional shower razor.
You can use your razor to shave anywhere, from your underarms to your toes, to your…...well you get the idea.
Great for all skin types, including those with sensitive skin.
Yes, to get the best shave without any razor burn or cuts we highly recommend not skipping a step.
No, it is not a soap and you do not need to wash it off your skin! It’s formulated with shea butter, coconut oil and essential oils to moisturize your skin before you shave, and should be rubbed in after you shave to leave your skin soft and silky. Hellooooo smooth.
Nope! You can store your Sphynx Razor in your car or beach bag without worrying about it making a mess.
No, they do not. :)
When you’re about to purchase a refill pack, select “Subscribe and Save” and select your frequency for every 2, 3, 4 or 5 months. You can pause, modify or cancel your subscription at any time -- no strings attached.
Orders
Don’t worry girl, you can contact our amazing support team at [email protected].
To apply your code, go to your cart and start the checkout process. When you're on the checkout page, you should see a “discount” code box -- click on it and add the discount/promo code. After you insert it, click apply. Then you’re all set on saving that money. ;)
Most of our coupon codes will only work if you're using it on your first order. If you're a returning customer, feel free to pass your code along to a friend who may want to try us out for the first time -- we would really appreciate it!
Email us at [email protected] and we will take care of it.
Yes! You’re in total control and can pause or modify your subscription frequency at any time without obligation.
Say it ain’t so! We’d hate to see you go! You can cancel your subscription at any time by clicking on the link in your subscription email. If you ever need any support, you can reach us at [email protected].
U.S. Shipping & Returns
Zero, zilch, nada. We offer FREE shipping in the U.S. on all orders (you’re welcome!).
We ship to all 50 states, including APO/FPO/DPO addresses, PO boxes, Puerto Rico and District of Columbia.
After we process your order, shipping typically takes 2-3 business days to receive your order. We ship from our warehouse in Los Angeles, CA.
Purchases made after 1 p.m. PST are shipped out the next business day. If your order is made after 1 p.m. PST on a Friday, your order will likely be shipped out on the following Monday. Please note that shipping during the holidays may expect a delay.
Once your order is shipped, you’ll receive an automatic email from us with tracking information for your package. Sphynx is not responsible for shipping delays by the carrier due to weather or other unexpected reasons.
You will receive a tracking number by email as soon as your package goes out for delivery. If you didn’t receive an email, please contact [email protected].
Please contact your local USPS to see if they have your package. If it’s not there, your package may have been misdelivered to a neighbor or nearby address and just needs a little extra time to find its way back to you. You may want to review your order confirmation email to double check the address you used during checkout to ensure it was correct.
If you need any assistance at all, we’re happy to help -- email us at [email protected].
We want you to love our products as much as we do! If you have any issues with your order, please let us know so we can help you replace your products, or return it within 30 days of your purchase for a refund. We’ll even cover the cost of return shipping. Email us at [email protected] and we’ll make things right.
International Shipping & Returns
We ship to Canada, Mexico, UK, EU, Australia and New Zealand. We are working to expand to more places soon! Please follow us on Instagram @sphynx and subscribe to our email newsletter for updates.
We have negotiated discounted rates with our carriers to pass those savings to you! Shipping for international orders is only a flat rate of $8, regardless of your order size. This includes all import duties and taxes. Please allow 3 - 5 business days for processing.
Flat Rate Shipping Fee: $8
Delivery Time: 5-10 business days
Duties & taxes included: Yes
International shipping fees are non-refundable but we do want you to love our products as much as we do! If you have any issues with your order, please let us know so we can help you replace your products, or return it within 30 days of your purchase for a refund. Email us at [email protected] and we’ll make things right.
Company
We’re named after the hairless cat! Meowwwww. (you said that in your cat voice, didn’t you?)
Our company is located in Los Angeles, California.
Follow @sphynx on Instagram or subscribe to our newsletter to be the first to know!
Please contact our sales team at [email protected].
Please contact our PR team at [email protected].
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